The mission:
Unlocking value for each and every customer is our goal.
Group:
By using Planhat, we enable companies to focus their plans on their customers.  In the B2B SaaS market, we are redefining what customer success looks like.
Every business revolves on its customers, and since each one is different, our CSMs must be flexible and effective.
In addition to managing the specifics, we advise company executives on high-level initiatives.
Slide decks aren't where the magic happens; instead, we put up the crucial initiatives, procedures, automations, and data insights that lead to successful business outcomes.
While fostering relationships is vital, our CS team's primary goal is to produce measurable commercial value.  In other words, when our clients achieve success, 
And so are we:
Because Planhat aggregates their data, examines product usage trends, and automatically warns at-risk clients, a legal software company's churn rate drops by 6%.
The CS team of a Fintech firm now serves 20% more clients as a result of our assistance in streamlining tedious processes like data input and reporting.
The majority of our CSMs had CS leadership positions at SaaS firms before joining Planhat.
Although we respect many types of expertise, successful CS Associates often have 1-2 years of commercial experience, frequently in consulting or entrepreneurial enterprises.
Proficiency:
Years of expertise in X and Y are less important than your business sense, drive, ambition, and speed of learning.  Making an effect and adding value will be essential to your success, and these talents are usually more important:
Commercially astute: you can work with executives from almost any sector to discover and establish important business objectives.  You determine what will be a distraction and what will assist the larger CS team in reaching >100% NRR.
Extremely ambitious: you wish to boost your own development since you have unrealized potential.  With a "no excuses" mentality, you establish objectives for yourself, deal with uncertainty, and flourish in a startup setting.
Quick learner: you desire to challenge yourself and have unrealized potential.  With a 'no excuses' mentality, you flourish in a startup setting, establish significant goals for yourself, and manage uncertainty.
The trajectory
Usually, a CS Associate becomes a full-fledged CSM (Customer Success Manager).
With the goal of managing a full-size client portfolio and transferring to quota-carrying duty, this program typically lasts 12 to 18 months.
You will begin studying the Planhat product, participate in client conversations with CSMs, and oversee your initial action items in a matter of days.
In a few of weeks, you will start to become proficient with the Planhat software, assist in establishing the goals of your clients, and set up their accounts.
Lead the onboarding process and assume complete administration of your own client portfolio in a matter of months.
Where:
Strong cultural alignment, a quick ramp-up, and continuous cooperation are essential to the mission's success.
We are seeking a somebody who can work directly with our current CS, Sales, and TAM teams at our Stockholm or London offices.